inBiot Support

General questions

What happens if my Wi-Fi connection fails?

In case of a low or unstable Wi-Fi signal, the data in My inBiot may not be constantly updated. However, the MICA has the ability to store data when offline. Depending on the model and upload interval, it can store about 48 hours of measurements. When the connection is restored, the MICA will send all stored data to the web platform, without losing any measurements. This is possible thanks to its storage system designed for this type of situation.
In addition, regardless of network failures, the color of the LEDs on the MICA will continue to indicate ventilation needs. This is because the device will continue to measure and store the data, even if it is not uploaded to the platform during that time of disconnection.

Can I choose whether or not to have the device's LED light always on?

Yes, from your My inBiot account, access the device on which you want to enable or disable the LED light. Then press the "OPTIONS" button in the upper right corner, where "Indicator light control" is indicated.

Do I have to connect to the same Wi-Fi that the MICA is connected to in order to view the data?

No, you can access the My inBiot platform from anywhere and view the data being recorded by the MICA regardless of the Wi-Fi network you are connected to.

Can I enable the API from My inBiot?

No, this option has an annual or monthly cost and is enabled from within inBiot.

What happens if I turn off the Wi-Fi at night?

MICA will continue to operate during this Wi-Fi disconnection period and will save all measured data in a storage system. When the connection is re-established, all saved data will be uploaded to the My inBiot web platform.

What does the MICA traffic light indicate?

The MICA light indicator shows the need to ventilate the space, based on continuous monitoring of CO₂ and TVOC. These two parameters are important in determining whether ventilation is adequate and sufficient to maintain a healthy and comfortable indoor environment.

How can I download the MICA data?

Within the My inBiot account, access the device from which you want to download data and click on the "OPTIONS" button in the upper right corner. Select the "Download data" option from the drop-down menu. A form will appear in which you can select the parameters to download and the date ranges. The standard version of My inBiot allows you to download up to one month's data, while the Business account allows you to download an unlimited date range.
Business accounts also have a "MULTIPLE DOWNLOAD" option, which you will find on the My inBiot home screen, where all your MICAs are displayed. To do this, click on the "OPTIONS" button in the top right corner, and from the drop-down menu, choose "Multiple Download". From here you will be able to get the data from several devices at the same time, indicating the parameters and dates to download, limited to one week.

Can I choose which air quality data to share?

You can select the parameters and indicators to be displayed in the "sharable" section. There, all sharable content and display options for any MICA device are grouped in one place. You will be able to share access to the measurements of a MICA, generate full screen views to display in public places or automatically download IAQ Monitoring Certificates.

Installation

At what height should I install the MICA?

The MICA device should be installed at a recommended height of between 4 ft (1.20 - 2.00 m) from the finished floor, away from sources of heat or direct draughts and according to the specific requirements of the space.
General recommendations:
- Place more than 6ft7in (2.00 m) from casement windows or interior doors used for natural ventilation.
- Place more than 6ft7in (2.00 m) from supply or extract air intakes.

Can I use the device outdoors?

No. The device does not have an IP67 rating required for outdoor measurements and the range of the sensors for indoor and outdoor measurement is different. If you use MICA outdoors, the measurements will not be accurate or representative and the device may be damaged.

What surface can a MICA cover?

A MICA can cover an area of between 540-1080 square feet (50-100 square metres), although the sizing varies depending on the layout of the space, the design and operation of the ventilation system or the occupancy itself.

Indications to take into account

Do not handle or use unofficial spare parts for repair or maintenance. Doing so will void the warranty of the device.
Do not expose the device to indoor environments with continuous relative humidity above 80%.
Ensure that no electrical current is flowing during installation or maintenance of wall-mounted equipment.
To reduce risk, always use the manufacturer's or service provider's personnel, or other qualified persons for installation and maintenance.

Sensors

Preheating

When you connect or configure the device for the first time, you will be able to see the temperature and humidity measurements, the rest of the sensors need to warm up and will start measuring after a few minutes.

Temperature and humidity

Make sure that the device is out of direct sunlight and away from radiators or drafts that could affect the measurement.
Make sure that the device is not covered and has nothing on it that could affect the measurement.

CO2

The_CO2 sensor works under a self-calibration algorithm every 24h, 48h, 7 days or 15 days, and needs to be kept connected uninterruptedly during calibration.
During this period, the readings will fluctuate, so this information should be ignored. Once calibrated, your reading will be automatically adjusted and the measurements will become reliable.
If the calibration is interrupted (device shutdown, power failure or internal fluctuation), the process will restart from the beginning.

MICA devices from 2023 onwards

inBiot setup

Configuration Manual

Download Setup Manual

Versions prior to 2023

Video tutorial

FAQs

I can't connect to Wi-Fi

Check that the Wi-Fi signal strength is good.
Check that the Wi-Fi password is correct.
Check that you are connected to a 2.4GHz Wi-Fi.
Check that you do not have firewall and gateway measures in your company, this may be preventing it from connecting. If so, contact our support team.

What does the flashing blue light indicate?

The flashing blue light indicates that the MICA device is in configuration mode. If disconnecting and reconnecting the device shows this status, the MICA needs to be reconfigured.

What does the green light after configuration indicate?

The green light indicates that the MICA has successfully connected to the Wi-Fi network. The next step is to add it to the My inBiot platform following the steps in the video tutorial.

What does the red light behind the configuration indicate?

The red light indicates that the device has not successfully connected to the Wi-Fi network. Repeat the configuration process and make sure that you do not have Firewall or security gateways on the network. In case you do, please contact our support team .
Check that the password entered corresponds to the password of your Wi-Fi network.

When I register the MICA I get the message: "We have not found a sensor that matches the sensor ID entered. Please make sure that the sensor ID is correct".

Make sure that you have correctly configured the device and entered the password for the linked Wi-Fi network.
Verify the device ID.
Make sure that you do not have firewall and gateway measures in place in the company. If you do, please contact our support team.
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I can't access the address 192.168.4.1 in browser

Make sure that the MICA is flashing blue (Access Point).
Make sure that you connect to the Wi-Fi network generated by the MICA device.
Enter 192.168.4.1 from the browser, in the URL. Do not use the browser widget to enter it.

Technical Data Sheets

Wall Installation

User's Manual

Discontinued

Download Technical Data Sheets

More information